Terms of Service

Myah is a marketplace where brands post paid creator programs and UGC creators join them to film videos that brands run as ads. Myah is operated by Bamboo Growth Agency, a company in the United Arab Emirates ("Myah", "we", "us").

These terms apply to myah.dev, the Myah app at app.myah.dev, our early-access lists and anything else we offer under the Myah name (the "Services"). By joining early access, creating an account or using the Services, you agree to them. If you use Myah for a company, you confirm you can bind that company to these terms.

Some sections apply only to creators (people who make videos) or only to brands (businesses that run programs). They say so in their titles.

Myah is in early access. Joining the list only tells us you're interested; it doesn't oblige you to anything and doesn't guarantee you a place, a program or a launch date. Features, rules and prices may change before launch. We'll tell you about changes that affect you before they take effect.

Early software can have bugs. Please tell us when something looks wrong and we'll fix it.

• You must be at least 18 years old and able to enter a binding contract.
• Each email address has one account type, creator or brand, chosen when you sign up.
• Give accurate information and keep it up to date. Creators must not inflate their audience or engagement (for example with bought followers or bots).
• Keep your sign-in secure and don’t share or sell your account. You’re responsible for what happens under it. Tell us straight away if you think someone else has used it.

Brands create programs that set out the products, the brief and the pay rules. Creators apply to programs or accept a brand's invite, film with the product and submit videos in the app. Brands review each video and approve it, ask for a change, or pass.

Creators and brands are independent. Myah is not anyone's employer, agent or partner, and we don't guarantee that a creator will be accepted, that a video will be approved, or that a video will sell. Approvals, messages and earnings recorded in the app are the official record of what happened in a program, and we may rely on them to settle questions and to meet legal requirements.

Please keep program communication inside the app. We can't help with arrangements made elsewhere.

• A creator submits a video for a program in the app. Until it is approved, the brand may only view it in the app to review it.
• A video counts as approved when the brand approves it in the app, or when the brand uses it anywhere (in an ad, a post, a web page, an email or any other marketing), whichever happens first.
• If a brand asks for a change, it must say what to change. Creators make reasonable changes that stay within the brief; they don’t have to make changes that go beyond it.
• If a brand rejects a video, the brand gets no rights to it and owes nothing for it, unless the program says otherwise. The creator keeps the video.
• A creator may withdraw a video that hasn’t been approved yet.

Pay rules. Each program shows its pay before a creator applies: a flat fee per approved video, a share of sales, or both.

Flat fees.When a brand approves a video, we charge the brand for the creator's fee. The video download, tracking link and ad details unlock once that payment succeeds. The creator's fee becomes payable once the brand's payment has cleared.

Commission.At launch, commission programs work with Shopify stores. Each approved video gets its own tracking link and code. An order counts for a video when the shopper's last click within 7 days came through that video's link or code. Commission is held for 30 days so refunds and cancellations can be reversed; we also reverse commission on orders that turn out to be fraudulent. After the hold, we bill the brand weekly, and the commission becomes payable once that payment succeeds. Sales a store can't track don't earn commission.

Rate changes.If a brand lowers a program's rate, the new rate applies to creators already in the program 30 days later. A higher rate applies straight away. Earnings already made are never reduced, except for the refunds, cancellations and fraud described above.

Platform fee (brands). Myah is free to start, with no subscription. Brands pay a platform fee on top of what they pay creators: 1.5% of attributed sales on commission pay, and 1.5%of the creator's fee on flat-fee pay. Pay based on ad spend, when available, will carry a fee of 1.25% of that spend. Fees are never stacked. Payment processing fees and taxes may be added, and every charge is shown in the app.

No platform fee for creators.Creators don't pay to join or use Myah, and we don't deduct our platform fee from creator earnings.

Payouts (creators). We pay out payable earnings every week. A minimum payout amount may apply; smaller balances roll over to the next week. You need to give us accurate payout details and any tax information we ask for. Your payout provider or bank may charge its own fees for receiving or converting money. You are responsible for your own taxes.

Problems with a payment.Raise any question about a charge or a payout with us within 30 days. If a brand's payment fails, we may pause its programs until it is paid.

Creators own their videos. Nothing in these terms transfers ownership to Myah or to a brand.

Licence to the brand. Once a video is approved andthe brand has paid what is due for it, the creator gives that brand a non-exclusive, worldwide licence to use the video, including the creator's name, likeness and voice as they appear in it, in the brand's own marketing, including paid ads such as Meta Partnership Ads run from the creator's handle, within any limits the program sets.

• For flat-fee videos, the licence does not expire once the fee has been paid.
• For commission videos, the licence lasts while the brand keeps paying the commission it owes. If the brand is more than 14 days late after we notify it, the licence can be suspended or ended.
• Until approval and payment, the brand may only review the video inside the app.

Licence to Myah. Creators let us store, process and show their videos as needed to run the Services, including showing portfolios and submissions to brands.

Portfolio use. Creators may keep showing their own videos in their portfolio and on their own channels as examples of their work, unless the program says otherwise. They may not license the same video to someone else.

Promotion.We may mention creators and brands that use Myah (for example a name, logo or profile photo) in our own marketing. We won't share earnings. Email us if you'd rather we didn't.

• Your videos are your own work, are honest about your real experience with the product, and don’t make false or misleading claims.
• You have permission for everything in them: people who appear (and a parent or guardian’s consent for anyone under 18), music, footage and other material.
• You clearly disclose paid partnerships wherever the law or the platform requires it.
• You don’t post anything illegal, hateful, harassing, explicit or harmful.
• You use free product samples to make videos for the program. If you don’t deliver by the agreed deadline, the brand may ask you to return the product or repay its value.

• Your products are lawful and safe, and the claims and instructions in your briefs are accurate and lawful.
• You ship samples you approve, with tracking, and handle your own shipping and returns.
• You only use videos that you have approved and paid for, and you follow advertising laws and the rules of the ad platforms you use.
• You keep each video’s tracking link, code and ad name intact, and you don’t interfere with tracking or with how commission is counted.
• You are responsible for your ad accounts, your ad spend and your store.

If a brand and a creator first meet through Myah, neither of them will move work off Myah to avoid its fees while a program is running or for 12 months after, unless we agree in writing. This doesn't apply to relationships that clearly existed before.

• Don’t break the law or anyone else’s rights using Myah.
• Don’t copy, reverse engineer, scrape or resell the Services, or try to get around their security.
• Don’t send spam, malware or misleading content, or impersonate anyone.
• Don’t fake engagement, orders or clicks.

You can close your account at any time by emailing us. We may suspend or close an account, or remove content, if it breaks these terms, puts others at risk or exposes Myah to legal or reputational harm. We'll explain why when we can.

Closing an account doesn't cancel money already owed (except where it came from fraud), or licences a brand has already paid for.

We work hard to keep Myah running well, but we provide the Services "as is" and don't promise they will be uninterrupted or error-free, or that any program, video or ad will achieve particular results.

As far as the law allows, we are not liable for indirect or consequential losses such as lost profits, data or opportunities, and our total liability to you is limited to the greater of the fees you paid Myah in the 12 months before the claim and US$100. Nothing in these terms limits liability that the law doesn't allow us to limit.

You are responsible for claims brought against Myah because of your content, your products, your ads or your breach of these terms.

Disputes about a program are between the brand and the creator first. We can help using the records in the app.

If you have a dispute with Myah, email us first and we'll try to resolve it within 30 days. These terms are governed by the laws of the United Arab Emirates, and the competent courts of the United Arab Emirates will hear any dispute we can't resolve.

We'll update these terms as Myah develops and change the date at the top. For important changes we'll tell you in advance by email or in the app. If you keep using Myah after a change takes effect, the new terms apply.

These terms, our Privacy Policyand each program's details are the whole agreement between you and Myah. You may not transfer your account or these terms without our consent. If part of these terms can't be enforced, the rest still applies.

Questions about these terms: hello@myah.dev. Bamboo Growth Agency, United Arab Emirates.